![]() The clinician’s disposition is defined as a directive to the patient about the time, place, and reason for further evaluation and/or treatment. Telephone triage, however, does not involve making diagnoses-nursing or medical-by phone (ANA, 2019). Telephone triage is the process by which a healthcare provider assesses presenting concerns that are relayed by a patient through a telephone encounter and determines the appropriate level of care based on the seriousness of the situation (Haddad et al., 2019). Components of a Telephone Triage System.Medical Disclaimer Legal Disclaimer Disclosures Special Needs It is not intended as a substitute for professional healthcare. The information provided in this course is to be used for educational Wild Iris Medical Education, Inc., providesĮducational activities that are free from bias. You must score 70% or better on the test and complete the courseĮvaluation to earn a certificate of completion for this CE activity. No outside commercial support was received for the creation of this course material.Ĭourse Availability: Expires July 1, 2026. Nurse planners, content experts, faculty, and others in control of content (either individually or as a group) have no relevant financial relationships with ineligible companies. Provider approved by the California Board of Registered Nursing, Provider #12300. Wild Iris Medical Education, Inc., is accredited as a provider of nursing continuing professional development by the American Nurses Credentialing Center's Commission on Accreditation.
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